Simply put, an online head shop is a website that deals with the distribution of cannabis products. This can be either medical or non-medical products, depending on the laws of the country where you are browsing it from. If you’re buying cannabis online from a head shop, you’ll probably be buying it from a dispensary online. Online head shops, then, are the online storefronts of dispensaries.

 

Your Support Tickets Are Multiplying Like Crazy

Do customers frequently ask the same questions to your customer support or help desk teams? Individual tickets require time and effort to resolve, which frequently causes staff fatigue and lack of attention to more important matters. A customer education program can free up CSMs to concentrate on more strategic customer concerns by creating training content that targets these important areas. Additionally, it might result in fewer customer support tickets being submitted, which would save you money.

You Require Less Time To Value

In order to onboard clients and have them engage with your products, you need to provide them with long-term value, training, and educational activities that help the customer understand what you are providing and how it can help them. The biggest obstacle in the customer journey is probably a lack of rapid product adoption. Early client engagement and a significantly accelerated time to value can be achieved with a well-coordinated onboarding process that includes curated material tailored exclusively for new customers.

Online head shops are great for people who don’t want to deal with the hassle of navigating a physical shop. In most states, you can also order marijuana online without a medical card. Even if you live in a state where you have to get a medical card to buy marijuana legally, you may still be able to order it online if the online shop is in a state where it’s legal to ship to anyone.